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La Leche League South Africa is committed to protecting the privacy of those who contact us.

This Privacy Policy explains what happens to any personal information that you provide to us, or that we collect from you when you contact us.



We may process the following personal information about you:

  • Any information provided to us voluntarily by you. For example, when you attend a group meeting.

  • Information that you provide us with when you communicate with us in-person, over the phone, over e-mail, over messages, over whatsapp or over any similar medium.

  • Information about your use of our website including details of your visits such as pages viewed and the resources that you access. Such information includes traffic information, location information and other communication information.

Any of your personal information that we process is for the purpose of providing support to you.



Contact with our volunteers will only occur if you request or consent to such contact.


You may contact our volunteers for support in-person, via our website, by phone, by e-mail, by whatsapp, on facebook  or any other similar way.


We follow strict rules and codes of conduct relating to your privacy when being in contact with you.


Being part of one of our facebook and whatsapp groups is entirely at your own risk. You have the right to leave such groups if you do not wish for your personal information to be processed on these groups.


You may be referred to another LLL volunteer or outside medical provider, in which case we will only do so on your instruction.



When you contact us or request for us to contact you, our volunteers will usually take notes to help them support you.

The notes taken by volunteers will usually include your name, phone number, e-mail address, first name of your child and an outline of what was discussed. These are kept securely so the volunteer who spoke to you can remind themself of these details if you speak again (or can send you follow up information if you have agreed to this) and are retained for up to ten years for insurance and medical reporting purposes.


If you tell us your child’s name we’ll check you’re happy for us to keep this with our notes too.



When you come to an LLL meeting, you’ll have the option to share your name, email address and/or phone number if you’d like us to stay in touch with you, but you’re not obliged to give this information.

If you have a one to one discussion with one of our volunteers at a meeting she will retain brief notes including your first name, which will be stored as described above.



We may use your personal information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provide or by contacting us.



Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical information. This statistical information does not identify any personal details whatsoever

You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.



On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that third parties policy towards privacy. You should review their privacy policy before sending them any personal information.



We may employ third party companies and individuals to facilitate our support service.


These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose.



As we are part of an international organisation, it may become necessary to transfer personal information that we process to locations outside of South Africa. By providing your personal information to us, you agree to this transfer. We do our utmost to ensure that all reasonable steps are taken to make sure that your information is treated stored securely.


The security of your personal information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure.


However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the security of the personal information that you provide to us, that we collect from you and/or that we process. Any personal information you provide us with is entirely at your own risk.



We will disclose your personal information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our support service to you.



You have the right to access any information that we hold relating to you.

If at any time you wish us to remove all the information we hold on you, please contact us with your name and any details you have of who you were in contact with and when, so we can ensure it is promptly removed.



Please do not hesitate to us regarding any matter relating to this Privacy Policy by e-mailing our data protection officer

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